Batelco has launched a new Service Management Centre (SMC) and ICT Lab at Batelco’s Headquarters in Hamala. It is considered to be the first and only one of its kind in the Kingdom.
The new SMC and ICT Lab was officially opened by Batelco’s CEO Eng. Muna Al Hashemi at a ceremony that was attended by Batelco senior executives and SMC and ICT Lab staff. The new center is going to handle end-to-end support for business customers from design and delivery of services and solutions to efficient fault handling, all which are centered around the remote team working closely with the NOC (Network Operations Centre).
According to Eng. Al Hashemi, Batelco has really worked hard and invested heavily in bringing its vision of having a fully integrated service center and development lab to reality. “We are really delighted with the outcome; the center is a huge success and any of our business customers who have visited already have been really amazed with the level of expertise and support that is dedicated to their needs,” she said.
And you know what’s great? Business customers are welcome to visit the new Lab where they can ask a ton of questions to the experienced engineers and gain some advice.
For more information about the SMC Lab, read here.